Offer a monthly, quarterly, half-yearly or yearly plan for a session and let each parent pick the one that suits them. You set a single monthly rate per class and the instalments for every plan are worked out from it, so a family only ever sees the dates and amounts that apply to their own choice.
A new Collection Risk tab scores every family on how it has actually paid, sorts them into tiers and shows the accounts team who to call today, with every point explained and a short plain-language summary of each case. You can set an automatic reminder ladder for each tier — a nudge before the due date, a follow-up after it, a call task for a named staff member, then an escalation — with guard rails that stop the moment a payment lands, keep to your sending hours and cap how often one family is contacted. Staff can see and log the calls assigned to them from the mobile app, and the Finance overview now shows what each upcoming fee term is expected to bring in.
When a child qualifies for both the staff-ward concession and the sibling concession, only the staff-ward one is applied. Earlier both came off the same bill, which discounted those families twice.
A real walkthrough with someone who actually runs a school — we'll map what fits your campus today and what's worth phasing in over the next year.
The walkthrough